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Salud del comportamiento

You deserve to be healthy in body and mind. Your plan covers health for you as a whole person. That includes help with your mental health or substance use. You or your child can go to any behavioral health provider in our network.

Questions?

Just call 1-866-329-4701 (TTY: 711). We’re here for you from 8:30 AM to 5:00 PM, Monday through Friday.

You can also check out your member handbook

 

 

Help in a crisis

Help in a crisis

Behavioral health emergencies: Dial 988

If you have a behavioral health emergency, call, text or chat 988. This is the new national number for the 988 Suicide & Crisis Lifeline. If you have thoughts of harming yourself or someone else, their trained counselors can help you, 24 hours a day. 

 

Medical emergencies: Dial 911 

If you have a medical emergency and need help right now, call 911 or go to the nearest hospital.  You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card. 

 

Our behavioral health hotline

You can also call our behavioral health hotline at 1-866-329-4701 (TTY: 711). Choose 1 for behavioral health crisis. You can talk to someone 24 hours a day. And they’ll link you to the right resources.  

 

Call CARES

If you or someone in your family needs immediate help with a crisis, you can call CARES at 1-800-345-9049 (TTY: 1-866-794-0374). CARES is available 24 hours a day. They offer mobile crisis response and can send a trained behavioral health specialist to your location.

Get the help you need

 

Behavioral health benefits cover treatment for mental health and substance use disorders. We offer treatment options to help you feel better and support your recovery. You don’t need a primary care provider (PCP) referral. You can get care from any provider in our network.

Servicios de salud del comportamiento.

You’re covered for a variety of behavioral health services. Those benefits include:
 

  • Counseling 

  • Inpatient mental health care

  • Intensive outpatient treatment

  • Medication treatment for behavioral health disorders 

  • Substance use disorder treatment

 

Want to learn more about your benefits? You can call Member Services at 1-866-329-4701 (TTY: 711) or check your member handbook.

If a member has a drug or alcohol problem, we can help. We cover treatment services including:
 

  • Tratamiento residencial.

  • Intensive outpatient care

  • Individual counseling 

  • Medication-assisted recovery

Pathways to Success program
 

The Pathways to Success program is a support system for kids and young adults with complex mental health needs. It offers eligible members extra services they can get at home and in their community. The program also supports families and caregivers. Services include:

 

  • Care coordination from local providers

  • Family peer support 

  • Counseling at home 

  • Respite services 
     

Family Leadership Council

 

Have you or your family used mental health services for children? If so, we want to hear from you. We're always looking for ways to improve your health care and services. You can tell the council about your experience. Learn more about the Family Leadership Council and check their events schedule.

Dealing with loneliness?
 

The Pyx Health® app can help. You can connect with a friendly, non-judgmental chat robot named Pyxir. Pyxir is a good listener who offers support, jokes and links to other people and support services. The Pyx Health app is free. Its services are available 24 hours a day. 
 

Improve your mood
 

Get tools and tips to boost your mood and well-being with the Moodfit app. Moodfit can help you:
 

  • Reduce stress 

  • Feel more positive 

  • Enjoy a calmer and more confident mindset
     

Help children heal

If you know a child in crisis, the National Child Traumatic Stress Network can help. Learn how traumatic events can affect a child’s mental health. Get tips on how to be a caring adult who supports and guides the child’s recovery.

Learn more about mental and behavioral health

Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.

 

You can read these articles to learn more about mental and emotional well-being:

 

Staying mentally healthy in tough times

 

Understanding depression

 

Healthy living resources

 

4 ways to take care of physical and mental well-being during unsettled times

 

Or learn more about depression from the National Institute of Mental Health.

Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.

 

Learn more about substance use disorders
 

Or find more info from:
 

Alcoholics Anonymous®

 

Substance Abuse and Mental Health Services Administration (SAMHSA)


Smart Recovery
 

Al-Anon

Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. And each year, they affect:

 

  • 1 in 4 adults
  • 1 in 10 children 

Some examples of mental health disorders include:

 

  • Depresión.

  • Schizophrenia

  • Bipolar disorder

  • Obsessive-compulsive disorder (OCD)

  • Post-traumatic stress disorder (PTSD)

  • Anxiety

  • Borderline personality disorder

For more info, visit the National Alliance on Mental Illness (NAMI) website.

 

There, you can learn about the different support programs NAMI offers, including:

 

  • Peer-to-Peer

    A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.

  • Family-to-Famil

    A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.

  • StrengthOfUs.org

    An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.

Also of interest: