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Welcome to Aetna Better Health® of Illinois. You have many tools and resources to help you get the most from your health plan. We want to make it easy to understand and use your benefits. Check the resources in your new member welcome kit. When you follow the steps on this page, you’ll set yourself up for success.


Understand and use your benefits

Aetna Medicaid Benefits Narration

At Aetna Better Health of Illinois, we build our Medicaid plan to support you. The whole you.

We know the path towards your benefits can be confusing. Our website makes your plan simple. Let's explore.

Medical coverage offers routine, specialty, and emergency care for your family, or if you’re planning to start a family. We also include a range of preventive care services and vaccinations.

Keep your smile clean and healthy. In-network providers cover dental visits twice a year. Use the "Find a Provider" tool on our website.

There's a clear path for your vision benefits. See an in-network vision provider once a year for an eye exam. Glasses or contact lenses are also covered if needed.

We take care of the whole you. Your mental health is important for your overall health. That’s why we cover a variety of mental health services.

We go beyond health care to offer:

Free rides to appointments.

No-cost cellphones.

Personalized support.

Pregnancy and newborn services.

Early and Periodic Screenings, Diagnoses, and Treatments.

And Care Coordination for disease management.

We help you live your healthiest life. That's why we offer a variety of specialty services to help you reach all your health goals, such as free weight management and gym memberships, free school clothing, extras for moms and babies and home delivery of prescription medications. 

Download our complete coverage guide for more details.

You can feel confident at any in-network pharmacy. There are no copays or deductibles within our preferred drug list. With prior approval, you can still get non-preferred medicine. Aetna's Medicaid Plan may also approve some out-of-pocket drug expenses for reimbursement.

Our community programs aim to help your family live their healthiest lives. Visit News and Events on our website for program info and registration. We'd love to see you there!

Be the leader in your health journey. Earn Aetna Better Care rewards by completing healthy activities! Use your rewards to help pay for many of your everyday living expenses!

Enroll in Aetna Better Health of Illinois. Start by completing the Application for Benefits Eligibility.

Already enrolled? Let's be sure there's no break in your coverage. When it's your time to renew, Start the process on the ABE website. It's easy.

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If qualified, you'll receive your HealthChoice Illinois enrollment packet by mail. Complete it and choose Aetna Better Health for your health plan.

We aim to be a partner in your health journey. Everything you need for Aetna coverage begins with your enrollment.

Aetna Better Health of Illinois. Enroll online today.

Understand and use your benefits

Using your Aetna Better Health of Illinois benefits and services is easy. You’ll have access to things like preventive care, emergency care, pregnancy-related services, nursing home care and more. All you need to do is bring your Aetna Better Health ID card, a photo ID and your HealthChoice Illinois Benefits Identification Card (BIC) to your appointment. Here are some pages that will help you understand and keep your benefits:

Find providers and pharmacies

Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. And there are many ways to search for one.

If you’re already seeing a doctor outside our network for treatment, you may be able to continue for 90 days, or longer in some cases. Learn more about our transition-of-care program. 


Any inaccurate information that is identified in the provider directory can be shared with Aetna Better Health via email or by calling Member Services at 1-866-329-4701 (TTY: 711)

Search our network

Get help in an emergency

Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical attention:

Access the Member Portal

When you log in or create an account for our Member Portal, you unlock the ability to do so much more with your health plan. You can manage your HealthChoice Illinois plan benefits and your health goals from anywhere. You can also send a secure message through the Member Portal if you have a question.

Using your Member Portal


Look for the “Contact us” link in the middle of the page. You’ll have access to:

Servicios a miembros

You can call Member Services with any questions.

Replacement cards

You can get a new Aetna Better Health of Illinois member ID card if you lose your old one.

Provider changes

You can change your HealthChoice Illinois provider or specialist from anywhere.

Information updates

You can update your account information anytime.

Request forms

Access request forms, like the pharmacy exception request form.

Health information

You can request information about any health condition.

Download our Aetna Better Health app

Download our Aetna Better Health app

Get access to all the benefits of the Member Portal on the go. You can check out health resources, send questions to Member Services and more. Just download the app from the App Store® or the Google Playstore.

Find helpful resources

Are you looking for help finding a provider? Or for help locating services in your community? We’re here to help you get the answers you need.


Get the most out of your plan

Member committees

Health and wellness


Access the MyActiveHealth℠ website


You deserve to live a happy, healthy life. And we can help. MyActiveHealth is a health assessment tool that makes it easy to take charge of your health. You can access this free feature by signing in to the Member Portal. Next, select "Tasks” and choose “Manage My Health.” 


From there, you’ll be able to find:

Health surveys and records

You can keep track of your medical history and get healthy living tips based on your survey answers.

Videos and podcasts

Learn more about health, your health plan and other wellness topics.

Healthy lifestyle programs

They can help you meet all your goals, like quitting smoking, eating healthy, managing stress and more.


Just call 1-855-231-3716 to request a printed copy of the health survey. You can also get printed information on health conditions and wellness topics.


Get language assistance



For language services, please call the number on your member ID card and request an operator.


For our non-discrimination notice and other language assistance:

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