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You can reach us at our email address:


You can reach us at our address:

Aetna Better Health© of Illinois
PO Box 818031, MC F661
Cleveland, OH 44181-8031


You can fax us at our toll-free number: 855-254-1791

24-Hour Nurse Line

You can reach us at:

1-866-329-4701 (TTY: 711) and follow the prompts to reach the Nurse Line.

24 hours a day, 7 days a week



For language services, please call the number on your member ID card and request an operator.


For our non-discrimination notice and other language assistance:

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Contact Member Services

Just call 1-866-329-4701 (TTY: 711). We’re here Monday through Friday from 8:30 AM to 5:00 PM.  

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