Our care managers are here for you. Care managers are nurses, social workers and licensed counselors. They understand your health conditions and can help you get the care you need.
You can call Member Services at 1-866-329-4701 (TTY: 711).
Care managers teach you about your health conditions and ways to take care of yourself. They also teach you about your benefits and connect you with local resources. Your care manager can help you:
Find a primary care physician
Schedule doctors’ visits
Find specialists and behavioral health services near your home
Get rides to your doctor, drug store or hospital
Get medical and dental services, supplies and equipment
Provide you with community resources and educational materials
Make sure you’re getting the services you need
Aetna Better Health® of Illinois provides service management for members with special health care needs. Service management will help you plan and manage your child’s physical and behavioral health needs. You may be assigned a care manager after you enroll in Aetna Better Health of Illinois. If you weren’t assigned a care manager, you can ask for one.
Your care manager will:
Help you identify your child’s health care needs and services
Complete a screening on the phone with you to help decide if your child needs more help right away
Talk with case managers, providers, pharmacists or anyone else you say is important for your child’s care needs
Work with you and your child to write a service plan with actions and goals
Stay in contact with you to check up on your child’s health and help you use the service plan
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Aetna Better Health of Illinois is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Illinois is not responsible or liable for this specific content.
This link will take you to the Aetna Better Health® of Illinois provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
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